This privacy statement was last updated on 24. April 2024 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
In this privacy statement, we explain what we do with the data we obtain about you via https://upgrades.dk/en. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)1.1 Contact - Through phone, mail, email and/or webforms
1.1 Contact - Through phone, mail, email and/or webforms
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
The basis on which we may process these data is:
Retention period
We retain this data upon termination of the service for the following number of months: 36 months
1.2 Payments
1.2 Payments
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
The basis on which we may process these data is:
Retention period
We retain this data upon termination of the service for the following number of months: 36 months
1.3 Newsletters
1.3 Newsletters
For this purpose we use the following data:
- A first and last name
- An email address
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
1.4 To support services or products that a customer wants to buy or has purchased
1.4 To support services or products that a customer wants to buy or has purchased
For this purpose we use the following data:
- A first and last name
- An email address
- A telephone number
- A home or other physical address, including street name and name of a city or town
The basis on which we may process these data is:
Retention period
We retain this data until the service is terminated.
1.5 Deliveries
1.5 Deliveries
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
The basis on which we may process these data is:
Retention period
We retain this data until the service is terminated.
2. Sharing with other parties
We only share or disclose this data to processors for the following purposes:
3. cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.
4. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
5. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
6. Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
7. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
8. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
9. Submitting a complaint
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.
10. Data Protection Officer
Our Data Protection Officer has been registered with the data protection authority in an EU Member State. If you have any questions or requests with respect to this privacy statement or for the Data Protection Officer, you may contact Troels Kjær Rasmussen, via www.upgrades.dk or info@upgrades.dk
11. contact details
UPGRADES ApS
Pakhustorvet 2, 3rd tv
6000 Kolding, Denmark
Denmark
Website: https://upgrades.dk/en
Email: info@upgrades.dk
Annex
WooCommerce
This sample text covers the basics of the personal data that your online store may collect, store and share, as well as who has access to that data. Depending on what settings are enabled and what additional plugins are used, the specific information shared through your online store will vary. We recommend you consider the use of legal counsel when deciding what information should be covered by your privacy policy.
We collect information about you through the ordering process on our webshop.
Information that we collect and store
When you visit our webshop, we will track:
- Items you have viewed: We will use this information to, for example, show you items that you have recently viewed.
- Location, IP address and browser type: We will use this information for purposes such as calculating VAT and shipping.
- Delivery address: We will ask you to enter this so that we can, for example, calculate shipping costs before you place an order and we send you the item(s).
We also use cookies to keep track of basket contents while you use our webshop.
Note: You can describe your cookie policy further and link to this section from here.
When you purchase goods from us, we will ask you to provide us with information that includes your name, billing address, shipping address, email address, phone number, credit card/payment information and optional account information such as username and password. We will use this information for purposes such as:
- Sends you information about your account and order
- Respond to your enquiries and requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our webshop
- Comply with all legal obligations we have, such as calculating VAT and fees
- Improve our offers in the webshop
- Sends you marketing messages if you choose to receive them.
If you create an account, we will store your name, address, email address and phone number, which will be used to fill in input fields when placing future orders.
In general, we will store information about you for as long as we need the information for the purposes for which we collect and use the information, and we are not legally obliged to continue to store it. For example, we will store order information for as long as required by accounting law in relation to VAT and accounting. This includes your name, email address, billing address and delivery address.
We will also save comments and reviews if you want to add them.
Which employees have access
Employees have access to the information you give us. For example, administrators as well as webshop managers have access:
- Order information such as what was purchased, when it was purchased and where it should be shipped to, and
- Customer information such as your name, email address, billing and shipping information.
Our employees have access to this information to fulfil orders, handle refunds and support you.
What information we share with others
In this section, you should list who you share information with and for what purpose. This could include but not necessarily be limited to analytics, marketing, payment solutions, shipping companies, and third-party programmes.
We share information with third party companies that help us fulfil our orders and services to you; for example
Payments
In this subsection, you should list which third-party payment card processors you use to accept payments in your online shop, as they handle customer data. We have included PayPal as an example, but you should remove this if you do not use PayPal.
We accept payments via PayPal. When completing payments, some of your data will be passed to PayPal, including information necessary to complete or support the payment, such as the total purchase amount and billing information.
Please see PayPal Privacy Policy for more information.
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